Boarding policy

Boarding & Daycare Terms and Conditions

Pawcious (“PS”)

By engaging Pawcious’ boarding and/or daycare services, the Owner agrees to the following terms and conditions:

1. Assessment & Cage-Free Environment

All first-time customers are required to undergo an assessment session in the form of daycare, which will be chargeable. Owners are strongly encouraged to bring their dogs for multiple daycare visits prior to any boarding stay to allow the dog to familiarise itself with the environment, staff, and other dogs.

The Owner acknowledges and understands that Pawcious operates a cage-free, free-roam environment. While every reasonable precaution is taken, such an environment carries inherent risks, including but not limited to:

• Stress or anxiety due to a new environment
• Minor injuries such as scratches from play
• Food-related incidents (e.g. stealing food from other dogs or bins)
• Dog-to-dog disagreements or altercations

Pawcious shall not be held responsible or liable for any stress, illness, injury, or behavioural changes arising from participation in daycare or boarding, including those resulting from environmental changes or separation anxiety.

2. Vaccinations & Health Requirements

The Owner warrants and represents that the pet:

• Has received all vaccinations required by law
• Is in good health and free from contagious illnesses at the time of check-in

All boarding and daycare dogs are strongly encouraged to be vaccinated with non-core vaccines, including but not limited to:

• Bordetella (Kennel Cough)
• Canine Influenza
• Leptospirosis
• Lyme Disease

As dogs are allowed to free-roam and participate in outdoor walks, Pawcious shall not be liable for any illness contracted despite reasonable precautions.

3. Flea & Tick Policy

All daycare and boarding dogs must be on active flea and tick prevention.

Pawcious does not accept dogs with fleas or ticks. Should fleas or ticks be discovered during a pet’s stay, Pawcious reserves the right, depending on severity, to take one or more of the following actions:

• Impose a fee starting from $50 and above for deticking and inconvenience fees
• Require immediate collection of the pet by the Owner
• Transport the pet to a nearby veterinary clinic for treatment (all veterinary and transport fees to be borne by the Owner)

Pawcious reserves the right to take all or any combination of the above actions as deemed necessary.

4. Honesty, Disclosure & Right of Refusal

The Owner is responsible for fully and accurately disclosing all known behavioural, medical, or health conditions prior to daycare or boarding, including but not limited to:

• Aggressive tendencies
• Anxiety-related behaviours
• Medical conditions
• Skin, ear, or infectious issues
• Parasites

Pawcious reserves the right to refuse or terminate services for any pet that poses a risk to staff or other animals, including but not limited to:

• Aggression
• Health or infectious concerns
• Parasites

Pawcious shall not be liable for incidents arising from undisclosed conditions. If a pet causes injury to staff or other pets, the Owner shall be fully responsible for all related medical and associated expenses.

In cases where service is refused or terminated for safety reasons, all deposits are non-refundable.

5. Illness, Injury & Veterinary Care

In the event that a pet becomes ill or injured while under Pawcious’ care, the Owner irrevocably authorises Pawcious to seek veterinary treatment from a veterinarian of Pawcious’ choice.

All veterinary fees, medical expenses, and transport costs shall be borne entirely by the Owner and paid promptly.

Pawcious shall not be liable for any illness, injury, or death of a pet while in its care, except in cases of wilful default. In such cases, any compensation shall be limited strictly to the value of the services rendered.

6. Hygiene, Showering & Grooming

It is the Owner’s responsibility to ensure that the pet is clean and free from matting at check-in. Pawcious shall not be responsible for skin issues arising from poor hygiene or matting present upon arrival.

If a pet is found to be excessively dirty, Pawcious reserves the right to:

• Provide a shower at the Owner’s expense, or
• Separate the pet from other dogs if necessary

Due to time constraints and existing grooming schedules, all grooming and showering services will be carried out on the day prior to check-out.

Owners are advised to wipe down their pets upon returning home as an added hygiene precaution. While Pawcious maintains strict cleaning and sanitisation protocols, we are unable to fully eliminate exposure to bacteria or viruses due to:

• The free-roaming nature of our environment
• High foot traffic of pets and clients within our premises

Pawcious shall not be held liable for any health issues arising from such exposure despite reasonable hygiene measures.

Unless otherwise specified, Pawcious will use its own grooming products and shall not be responsible for any allergic reactions or skin sensitivities arising from their use.

7. Sterilisation & Behaviour Management

For pets that are not sterilised, Pawcious shall not be liable for any unwanted pregnancy occurring during the stay.

In addition, Pawcious reserves the right to separate or manage the interaction of unsterilised male dogs that display excessive humping or sexually driven behaviour, in order to ensure the safety, comfort, and well-being of other pets. Such separation or management measures shall be implemented at Pawcious’ discretion and do not constitute a breach of service.

8. Indemnity

The Owner agrees to indemnify and hold harmless Pawcious, its owners, employees, and staff from and against all losses, damages, claims, demands, actions, proceedings, fines, costs, and expenses (including legal fees on a full indemnity basis) arising from:

• Any breach of these terms and conditions by the Owner
• Any act, omission, or behaviour of the pet while under Pawcious’ care